Return & Refund Policy

1. Physical Products

For tangible products experiencing defects or significantly not as described, you may request a return within 30 days of delivery. The item must remain unused and in its original packaging. We cover return shipping, and refunds are processed within 7–14 business days after receipt.

2. Subscription Games

Subscriptions auto-renew. If the initial term is unused, you may request a refund; renewal charges are generally non-refundable. In compliance with the FTC’s “Click-to-Cancel” rule, subscription terms must be clearly disclosed before you authorize payment, and you can cancel renewals anytime in your account.

3. In‑Game Purchases

Purchases of in-game upgrades or items are considered instant consumption and are not eligible for refunds, coin refunds, or cash exchange.

4. Virtual Currency & Casino‑Style Games

Virtual currency (e.g., BlackBear Coin) and its use in casino-style games are treated as premium digital goods—final sale only, non-refundable, non-cash exchangeable. In case of system error or fraud, we reserve the right to revoke or void issued virtual currency. These offerings are considered virtual entertainment and do not constitute real-money gambling.

5. Global Consumer Protection

We adhere to fair and transparent consumer practices. In cases of deceptive design or unauthorized purchases by minors, we will comply with federal or state law to provide compensation (e.g., the Epic/Fortnite FTC settlement).

6. Disclosure & User Acknowledgement

The return policy link should be clearly displayed in the website footer, product pages, and checkout page. For subscriptions, virtual goods, and content involving children, refund limitations must be disclosed before payment. California residents may contact office@blackbear777.com to request 'Do Not Sell My Information' or initiate refund requests in accordance with applicable law.